How Do I?

Identity Theft

Identity theft is serious. It occurs when someone steals your personal information to commit a crime. There are ways to minimize the risk of having your identity stolen.

Signs of ID Theft

  • Unknown/unidentified purchases appear on your monthly bills
  • Bills arrive for accounts you don't own
  • Collection agency calls about unknown debt
  • Credit card/bank statements don't arrive
  • Your credit report shows mystery debts 

What to Do

  • Call financial institutions and local police 
  • Put a fraud alert on your credit report by contacting Equifax at 1-800-465-7166 and TransUnion at 1-877-525-3823.
  • To replace your ID cards like health, driver's licence, SIN, call 1-800-0-CANADA 
  • Contact Canada Post if your mail is missing 
  • Keep records of steps taken to clear your name and re-establish your credt 
  • Help stop fraud - contact PhoneBusters at 1-888-495-8501 or 

Guard Your Personal Information

  • Never give personal information by phone, internet or mail unless you initiate the contact 
  • Be careful about sharing personal information and don't give out more than you need to 
  • Shield your PIN and never lend cards
  • Report missing credit and debit cards
  • Carry only the ID you need
  • Put other ID documents in a safe place (birth certificate, SIN card, Passport)
  • Shred document with personal information
  • Do not carry your SIN card - it is only for employment and tax reporting 
  • Ask about the security of your information at work, with businesses and charities 

Guard Your Computer and its Information

  • Select a complex password of letters, numbers and symbols 
  • Install firewall, anti-virus, anti-spyware and security software and update these often 
  • Don't try, don't buy and don't reply to spam or emails that ask for banking information 
  • For online transactions, look for https://, a closed lock or an unbroken key icon 
  • When disposing of hard drives, use overwrite software or destroy the drive. 

For more information on identity theft visit


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